Terms and conditions

1.1 We or us: L'Espoirs, based in Geleen, the Netherlands, registered with the Dutch Chamber of Commerce (KVK) under number 64868184. You can reach us via support@lespoirs.nl or via our customer service.

1.2 You or customer: the person or company that enters into an agreement with us.

1.3 Consumer: a customer who is not acting for their profession or business.

1.4 Services: web hosting, business email, domain names, SSL certificates and the customer panel, as described on our website.

1.5 Panel: the online customer panel in which you manage your services, pay and create tickets.

1.6 Package: a combination of services that you order from us, monthly or yearly.

2.1 These terms apply to every offer from us and to every agreement between you and us.

2.2 Your own terms only apply if we have agreed to them in writing.

2.3 If part of these terms is invalid, the rest remains in force. We then replace the invalid part with a provision that comes as close as possible to its intention.

3.1 You order via our website. When ordering, you agree to these terms and our privacy statement.

3.2 The agreement is concluded as soon as we have received your payment. You then receive a confirmation and an invoice by email.

3.3 You ensure that the details you give us are correct and complete, and you keep them up to date in the panel.

3.4 We may refuse an order, for example if we suspect misuse or if a domain name is not available. If you have already paid, you get your money back.

4.1 Prices are shown on our website and exclude 21% VAT, unless stated otherwise. Before you pay, you see the total amount including VAT.

4.2 If you are a business in another EU country with a valid VAT number, you receive an invoice with the VAT reverse-charged.

4.3 You pay in advance, monthly or yearly, via our payment service provider Mollie with Wero or PayPal. We never take money automatically.

4.4 You receive an invoice right after your payment. You can also find all your invoices in the panel.

4.5 We may change our prices. We announce a price change at least 30 days in advance. The new price only applies from your next renewal; if you do not want to pay it, you simply do not renew.

5.1 A package runs for the period you have paid for: one month or one year.

5.2 You renew yourself in the panel. We send you reminders by email in advance: for a yearly package 30, 14, 7 and 3 days before the expiry date, for a monthly package 7 and 3 days before.

5.3 You do not need to cancel: if you do not renew, your package ends at the end of the paid period.

5.4 If you stop early, you do not get back what you have already paid, except in the case of withdrawal (article 7) or if the cause lies with us.

6.1 If you do not renew before the expiry date, we switch off your package after the expiry date. Your website and email then no longer work.

6.2 We then keep your data for another 30 days. If you renew within that time, everything is back on within a few minutes.

6.3 After those 30 days we may permanently delete the package and all data in it. We cannot restore it after that.

7.1 If you are a consumer, you may dissolve the agreement within 14 days of concluding it without giving any reason. To do so, email us via support@lespoirs.nl.

7.2 We deliver your package right after your payment, because you ask for this with your order. If you withdraw within 14 days, you only pay for the days you already had the package. You get the rest back within 14 days.

7.3 We register a domain name right after your order. A registration cannot be undone; you do not get these costs back when you withdraw.

7.4 If you are not a consumer, you have no right of withdrawal.

8.1 We register, transfer and manage domain names via our partner Openprovider. The rules of the organisation that manages the extension also apply, for .nl for example SIDN.

8.2 A domain name is only yours once the registration has succeeded. Until then we cannot guarantee that it is available.

8.3 You are responsible for the choice of your domain name. Make sure you do not infringe the rights of others, such as trademark rights.

8.4 A domain name is renewed yearly. If you do not renew in time, you may lose it, and your website and email on that name will no longer work.

8.5 If you want to transfer your domain name to another provider, we give you the transfer code for it.

9.1 You use the services in accordance with the law, these terms and the arrangements of your package (such as the disk space and the number of mailboxes).

9.2 It is not permitted to use our services to: send spam or unsolicited bulk email, spread phishing or malware, infringe the rights of others, publish material that is contrary to the law, or load our servers so heavily that other customers are affected.

9.3 If we receive a report of possibly unlawful material, or if we see misuse, we may block the service or part of it immediately. We will then tell you why. In that case you do not get any money back.

9.4 You are responsible for the content of your website and email, and for the software you use. Keep WordPress, themes and plugins up to date: that prevents most hacks.

10.1 We do our best to keep the services available without interruption, but we cannot guarantee this.

10.2 A service may be briefly unavailable for maintenance. Where possible, we announce planned maintenance in advance.

10.3 Make regular backups of your website, databases and email yourself. That way you lose nothing if something goes wrong.

11.1 You log in with your email address, your password and a code that we send you by email. Keep your login details secret.

11.2 Everything that happens via your account is your responsibility. If you suspect misuse, let us know immediately.

12.1 How we handle your personal data is described in our privacy statement.

12.2 For the personal data that you put on your website or in your mailboxes, you are the controller and we are the processor. This article then serves as a data processing agreement.

12.3 We only process that data to deliver the services and only on your instructions. We do not look at it, unless this is necessary to solve a malfunction or misuse, if you ask us to, or if the law requires us to.

12.4 We keep that data confidential and secure it with appropriate measures. Anyone with access at our company is bound to confidentiality.

12.5 We may engage other parties to deliver the services, such as our server and email partners and Openprovider. They must comply with the same obligations.

12.6 If we discover a data breach involving your data, we report it as soon as possible, and no later than 48 hours after discovering it. We help you with requests from people who want to access or delete their data.

12.7 If the agreement ends, we delete the data as described in article 6, unless the law requires us to keep it.

13.1 Our liability per event is limited to the amount you paid for the service concerned in the preceding 12 months.

13.2 We are not liable for indirect damage, such as consequential damage, lost profits, missed savings and damage due to business interruption, nor for loss of data.

13.3 These limitations do not apply in the event of intent or deliberate recklessness on our part, nor insofar as the law does not permit them. The rights you have as a consumer under the law always remain in force.

13.4 Report damage as soon as possible, and no later than 30 days after you discovered it.

14.1 In the event of force majeure, we do not have to fulfil our obligations for as long as the force majeure lasts.

14.2 Force majeure includes: disruptions of the internet, power or data centres, attacks such as DDoS, shortcomings of our suppliers and government measures.

15.1 If you have a complaint, let us know via our customer service or via support@lespoirs.nl.

15.2 We respond within 2 working days and try to resolve your complaint within 14 days. If that is not possible, we let you know when you can expect an answer.

16.1 We may change these terms. We announce a change at least 30 days in advance by email or in the panel.

16.2 A change applies from your next renewal. If you do not agree with it, you do not renew.

16.3 The most recent version is always on this page.

17.1 Dutch law applies to these terms and all agreements with us.

17.2 We always first try to resolve a dispute together. If that does not work, the competent court in the district where we are established decides, unless the law designates another court. As a consumer you may also submit the dispute to the court of your own place of residence.